Originally Posted by
msc25
Grand Hyatt Dallas
Claim rejected because the "King Room" available on the Hyatt site is a "deluxe King room" and not available on other booking sites.
Any suggestions?
Check on hyatt.com for all of the different rate types such as Double Your Points. Sometimes you can find the standard king buried away somewhere and so you can speculatively book that. (assuming it's a flexible rate you find)
You can then re-do the BRG form referencing a reservation you've already made.
If you can't find the standard king anywhere, you're out of luck...