Originally Posted by
drc1912
Hi All,
Sorry if this is covered in another thread, but wanted to share my experience here.
I have read some rumbles of auto-upgrades at t-120/t-24 out not working properly, and until recently had not experienced it myself. I fly SEA->OAK and back most weeks, and am almost always upgraded as a 75k. The past two weeks upgrades hadn't been clearing until I checked Expert Flyer to confirm upgrades were available, then call into Customer Service to have them upgrade me manually once they confirm I am at top of list.
These were all reservations booked months ago, with no changes to itinerary, when I was already MVPG75k. The customer service team was just as confused about this as I was, and when they email me with a write up of why it was happening I will share with the thread.
Just wanted to keep everyone here updated.
Best,
Dan
I think it's funny that we're all either calling or writing in about this problem that's been going on for months (and covered extensively in the how complimentary upgrades work thread), but all the customer service agents seem to act like it's a strange one time thing....it's happening all the time now and they have to be getting multiple calls about it--the head scratching needs to stop--just fix it for crying out loud--is this really that difficult of a fix?