Originally Posted by
CocoPops
As you say, this is what people would like to see.
Doesn't cost anything, doesn't delay anything, yet gives BA a warm friendly face.
More of this please BA!
I've put this into the 'Well Done' form on ba.co.uk - hopefully he'll be given a pat on the back for it.
It makes such a difference to the passengers. I've heard lots of skippers take to the cockpit PA but this wouldn't waste any time as we hadn't pushed back.
It gave me a little hope that there's still a lot of excellent staff at BA.