I've just hit a new problem - can't submit the BPG because the hotel name dropdown is empty! When I pick "Sofitel" as the brand, then enter "Berlin" in the city field and select "Berlin - Germany", a little spinner shows briefly then the dropdown list is empty. Some of the other brands work for Berlin, but most don't...

I've given the Le Club customer services team a ring, who seemed rather unsurprised that the website wasn't showing the hotel I wanted to claim for. After taking my Le Club number, and answering some security questions, they've sent me an email and asked me to reply to that with the screenshots and all the details off the web form. I've just sent them that, we'll have to see how that all goes