Originally Posted by ojala

Finished the call, the rating checked it again while I waited and found YQ (740 USD) and YR (421 USD) missing per person. I need to dig to my records from the autumn if I can find anything.

In November when we changed the HEL-LHR-SYD to HEL-HKG-SYD we paid the change fee and some taxes they found missing from the original booking.

Rest of the story was a bit doubtful as there weren't any concrete details, just how she'd like to throw ZA under the bus (although I made the booking the AA desk and it was only ticketed in ZA). They no longer said it was a DONE4 though.. Also still unclear why the total is unreal $4600 (for two).