I just got denied and here is exactly what was in the email message:
Thank you for your Best Rate Guarantee claim submission; I appreciate the opportunity to assist you!
I have reviewed your claim and could not find the lower rate on Getaroom.com and there was the screen shot attached did not show anything . If you could please send them to me directly at
[email protected] within the next 24 hours so I can review your claim.
Please let us know if we may be of any other assistance, or if you should have any questions regarding your upcoming stay!
I uploaded it as a PDF after reading what people said here... but maybe they can't read PDFs now? Or maybe you have to make sure that you add .pdf to the end of the file name?
Anyway, I called the number in the email (800.323.7249) and spoke with another representative; she is going to have my rep call me. We will see what I can find out.
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