Originally Posted by
ojala
I got a more helpful lady at AA desk on third call and when we went through the booking I asked what happened in November (when we changed the SYD flight), she had an urge to call the rating desk. Let's see if they figure out something.
Finished the call, the rating checked it again while I waited and found YQ (740 USD) and YR (421 USD) missing per person. I need to dig to my records from the autumn if I can find anything.
In November when we changed the HEL-LHR-SYD to HEL-HKG-SYD we paid the change fee and some taxes they found missing from the original booking.
Rest of the story was a bit doubtful as there weren't any concrete details, just how she'd like to throw ZA under the bus (although I made the booking the AA desk and it was only ticketed in ZA). They no longer said it was a DONE4 though.. Also still unclear why the total is unreal $4600 (for two).