We booked a DONE5 from South Africa early autumn last year and flew to Europe in September.

In November we changed the routing from HEL-LHR-(DXB)-SYD to HEL-HKG-SYD, paid the small taxes and change fee.

Now I changed our flights in Asia (SYD-HKG-... to SYD-NRT-...) and AA wants $2000 + change fee because the ticket was rated as DONE4 instead of DONE5, referring to Cape Town having done the mistake.

The original price was about the same as with the online booking, and I'm 100% sure the base fare was for DONE5. The most logical explanation is that as we had left Africa, it has somehow been changed to DONE4 when we did the change in November.

Any suggestions how to get this solved? I told the AA ATW Desk to send it back to pricing for double checking, hopefully she wrote down my comments, and I'll call Cape Town as soon as they wake up.

Even if they really had made the mistake, the $2000 is more likely the difference between DONE4 and DONE5 in the US as it's only $800 in South Africa.

Also would appricipate if anyone has a memory if the DONE4/5 prices have gone up from ZA since September.