Am I the only one who has received multiple requests from Mr Hillier in the last few days to complete surveys which will only take 10/15 minutes to complete?

Based on your recent visit to ba.com, we would very much welcome your opinions about certain aspects of your experience, and would be grateful if you could spend a few minutes completing our survey.

Why should I waste my time with completing surveys when all the decisions seem to be based on the accountants employed by BA, rather than the travelling public? To top it all they can't even get the e-mail campaigns straight - I got this just now.

Dear Mr LondonAndy,

You may have recently received an email from the British Airways Executive Club Team regarding our car rental partnership with Avis.

Unfortunately you were sent this email in error due to a campaign deployment error.

We apologise for any inconvenience this may have caused.

James Hillier

from the Executive Club


I give up......