Originally Posted by
Starwood Lurker
@:-) It could also be that the suite will be taken out of inventory for deep cleaning or repairs.
The crux of the biscuit is this...the hotel was contacted to implement Your24 and the team that handles these was told it was not possible...for whatever reason.
Best regards,
William R. Sanders
Social Media Specialist
Starwood Hotels & Resorts Worldwide
[email protected]
Seriously William? Taken out of inventory? LOL!
Originally Posted by
Flews
How strange. Maybe the issue is your requested check 'out' time?
Cheers,
Yes, it's the late check out time.
Originally Posted by
LovetoTravel83
The faqs says something about if the suite is not ready for early check in then the guest would be placed in a different room until the suite is ready. I don't know why the same thing can't happen for a late check out.
And yes, this was my fall back option if they denied me. I checked in last night... and no, the room isn't out of inventory. The front desk agent said to me they are quite full and need the room. And yet, the response they provided on email was that they denied it due to my SNA being approved. They were playing games - which anyone could've guessed.
However, the day of my stay the Ambassador team called the hotel and told me they got it approved. After the front desk agent told me they're too full (again denying my 5pm request at check-in), I showed her the email from the Ambassador team stating it was approved. And she said since it was approved, she'd honor it (not seconds after telling me she couldn't).
So it appears I'm all set now... although we'll find out more tomorrow (when likely my key won't work past their 10am check out time and I'll have to go to the front desk to fix). Then I'll see if they really will honor it.
Assuming it is all good - kudos to the Ambassador team for their assistance. If they don't, well... I'll just go stare at the beautiful falls for 5 hours and meditate
