Old Feb 24, 15, 1:30 pm
Join Date: Dec 2004
Posts: 534
Originally Posted by WRAF137 View Post
This sounds spookily familiar. I submitted BRG on 13 Feb 15. Next day an agent emails to say no attachment and refers to the wrong website. I sent her the screenshot and correct website. I've heard nothing despite 2 further emails to her and another to Gold Passport. Is this how Hyatt get out of BRG, by simply ignoring claims?
Yeah this was exactly my experience the last few BRGs I tried over the last couple of months! There seems to be some problem with their system where they can't see the attachments.
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