Originally Posted by
Andrea Waters
Hyatt has dropped the ball yet again with their BRG customer service.
Submitted a BRG on Sunday morning. An agent responded fifteen hours later, which is totally reasonable, that she was unable to view the attachment and kindly requested I send it again. As instructed, I emailed the attachment(s) to her direct email address six hours later. I sent that email thirty hours ago. I submitted the original BRG claim over 48 hours ago. I have not received any additional contact from Hyatt.
The end of the world? No. Just another example of how Hyatt's customer service is very lacking in the BRG department.
This sounds spookily familiar. I submitted BRG on 13 Feb 15. Next day an agent emails to say no attachment and refers to the wrong website. I sent her the screenshot and correct website. I've heard nothing despite 2 further emails to her and another to Gold Passport. Is this how Hyatt get out of BRG, by simply ignoring claims?