Returned a car to AMS airport early November with a full tank of petrol. Had filled up 10km away from the airport.
Flew home and got my cc statement later showing that I was charged the full rate by Avis.
This is what I wrote to them:
When I queried during collection why the “estimate of rental charges” was higher than the contract, I was told that it was including prepaid fuel but I would not be charged that when I collected the car – it was however not stated as extra fuel on the estimate of rental charge but rather just VAT (which is included in my rental agreement).
When I returned the car with a full tank of fuel, I was again assured that my final charge was only €667.94 as per the contract and not as stated on the Estimate of rental charge.
I today received my credit card bill for €808.21. Please refund the balance.
They replied and asked for proof. I sent them the Fuel Station receipt. And then - nothing heard.
Here I am today, after 4 emails to AVIS NL with almost no communication. Took it up with Avis Singapore over a month ago and I got this:
Thank you for your e-mail regarding your rental with Avis.
First of all I am very sorry for the extreme long handling time.
I want to inform you at we have asked AVIS NL to refund you the amount 140.16 EUR. The request was sent the 27th of january and they have 10 days to answer.
If they not answer until the 6th, I will start a chargeback process.
I ask your for your patience until that.
Of course nothing happened and I had to chase it up again. And then this came:
Thank you for your e-mail regarding your rental with Avis.
I ask for more patience.
We are working on this case with AVIS Netherlands.
As soon we ahve done the refund I will write to you.
Are these guys completely incompetent?
What irks me is that they should have in their own accounts an entry of fuel being purchased HAD they filled up the car themselves (unless of course some employee siphoned off the fuel - not unheard off in my part of the world).
Is there ANY way for me to escalate this?