FlyerTalk Forums - View Single Post - Lack of Compassion from Emirates - Very Poor
Old Feb 23, 2015 | 3:02 pm
  #5  
edy4eva
15 Years on Site
 
Join Date: Nov 2007
Location: KYE
Posts: 4,153
Originally Posted by planet_erg
Cancel - yes. Refund - no. I am really shocked an Airline like Emirates would treat a situation like this so insensitively.
The fare rules have a provision in the case of death of an immediate family member. But if this is an inbound then cancellation (especially on a cheap fare) will result in little-no money left (not because of penalties, but because of the way a refund is calculated on partially utilised tickets).

Rebooking penalties are also waived but the passenger will still need to pay the fare difference.
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