Originally Posted by Time traveller

I appreciate the reply. It's been 36 hours since I booked a prepaid hotel on their website and they have not been able to confirm the booking with the hotel, as per the email from ctrip.

Is this typical or possibly a delay due to the Chinese New Years holiday weekend? I wonder if they go through a consolidator, rather than the hotel directly for prepaid hotel bookings, as the consolidator may be closed for the holiday.