Originally Posted by barney44

I was flying home and my Chicago - Boston flight was delayed for 2.5 hours for no other reason than a late aircraft on Saturday. It did a turn Chicago to Porta Vallerta and was simply very late, no weather issues at all. The gate agent said they were bringing in new aircraft from the hangar and the website said as much, then they kept every fifteen minutes changing, delayed due to incoming aircraft and then back to aircraft substitution.

Then the fun part, land in Boston at 115 a.m., nearly three hours late and it takes 90 minutes for the luggage to get unloaded.

What is fair to ask of United when I write in.

Thanks