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Thread: The Definitive B/E on JFK-LAX route did not have lie flat seats as advertised thread
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Old Feb 22, 2015 | 8:11 pm
  #31  
exwannabe
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Regardless of what DL has technically promised and what they contractually owe, DL should (and I expect them to) make the OP "right".

DL (and UA/AA) are making a big point of these routes being a premium product. You can not sell this type stuff and then drop the ball w/o saying "sorry, our bad. Let us ...".

How about we see what DL does to compensate the OP.

If I was the OP, I would be looking at something equal in value to 1/2 the extra dollars+miles I spent. Either a voucher or miles (miles often gets a better deal if one can spend them well). Send the email and see what happens.
Last edited by exwannabe; Feb 22, 2015 at 8:21 pm
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