Trying to claim a missing flight on MH from SIN to KUL and KUL to DEL and get error message on website stating 'There are several close matches for your airport name, please select the one required before proceeding'. The only option available to select is Sultan Abdul Aziz Shah Airport.

Email BA explaining the issue with website and provide details of the flight booked to see if they can request missing points on their end. Also ask about the status of another missing flight from December which they rejected on the basis the points had according to them already posted - the points, nor the flight had not posted.

Receive the following email back:

Thank you for contacting British Airways.
We would like to inform you that we have not been able to credit the missing Avios into your account.
In order to claim the missing Avios for your recent travel with our partner airline (name of airline) we would request you to provide us the e-ticket/itinerary receipt along with the boarding cards.

For any further concerns, we would request you to call your local British Airways service centre.
Thanks and Regards,
Executive Club
British Airways


Tried again to re-enter the claim on BA.com and again if I enter KUL as the airport, I get the same error with the option to only select SZB as the airport.

Is there an alternative route I can take to complain to BA about this? The Executive Club email response above ended with 'please do not reply to this email' (very customer friendly!). I have sent replies to a few claims for legitimate missing flights over the past month which were rejected, none of which have received a response.

The generic responses, the fact that the CS agent can not even be bothered to change the name of the airline in the form response and the canned response to every email inquiry is making me seriously question why stay with BA as preferred OneWorld partner.