Originally Posted by
daniellam
Maybe the agent was not properly trained or lazy?
When you have a ticket number, it is possible to display the e-ticket and if the coupon is not already in control of the receiving carrier, the agent can enter a command to take control of the coupon from the issuing carrier. If this fails, a manual override can be done to board the passenger and the "coupon control" issue can be handled later.
Why do you think I received the following email from a mid level manager at United?
Your email has been received.
Please be assured that your complaint is being forwarded to the [XXX airport] General Manager for review and internal handling.
Because of the confidential nature of their investigations, we are unable to share any of the details of their review with you, but we can confirm that it has been received and is being handled by the appropriate departments.
We sincerely apologize this happened to your daughter and thank you for bringing this to our attention.
Obviously, the agent screwed up. Whether it was due to laziness or lack or training, I will never know.