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Thread: AA endorses ticket to UA, UA can't find ticket / won't allow boarding
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Old Feb 21, 2015, 11:08 pm
  #52  
daniellam
 
Join Date: Dec 2000
Location: Seat 1A
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Originally Posted by BayAArea
Now that it is 3am and I am checked into my hotel room in Torrance (closest available room to LAX on short notice), let's see if I can recap today's event, and ask for opinions.

...



After a few minutes, it gets surreal. Agent says that American reserved us on the flight, but never transferred payment to UA - as such we cant board until they get paid immediately. Now starts a fruitless effort to find anyone over at AA still there (it's now almost 1AM), then the gate agent from United claims to call some "help desk number at AA" and gets no answer.


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Had the op said "well, here is my passenger receipt for my e-ticket to prove that AA did indeed pay UA" and showed them the passenger receipt, I would suspect that things would have ended different and the OP would have been able to board the flight.
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