Interestingly, even though today is probably the 16th business day (16.5th perhaps, it's a Saturday so not even a business day), and even though I already booked and confirmed my hotel several days ago, I received a call this morning from a booking agent to book my stay. She was surprised when she learned that I had already booked it. I imagine I could have been wily and gone along with it, but I told her someone had already called me and she thanked me profusely.

My hunch is that they're overworked and that the agent just now got the message I left last Tuesday morning.

As for contact numbers, assuming no FT rules prohibit me from giving these out:

(844) 579-1644 (from the email)
(617) 939-0400 (showed on my caller ID when they called)