Join Date: Aug 2008
Location: DCA, IAD (not BWI if I can help it)
Programs: UA 1MM 1K, Marriott Gold, Hyatt Explorist, status-free on AA, AS, B6, DL, WN, Amtrak, etc.
Posts: 1,481
EMV card requested, non-EMV card delivered
What I thought was my replacement, chip-and-signature card arrived today--but when I opened the envelope, I saw it looked 100 percent like my current card, with no visible chip in sight. Whoops!
I called up Chase, and the rep I spoke to was apologetic and puzzled, as her system was showing an EMV card had been sent out. I mentioned that I'm departing for Spain in a week, and she said they'd get it express-shipped to me by Tuesday.
Then she mentioned that a friend of hers had just moved over to the shipping department, so she would send her a message asking her to make sure the right card gets sent. A moment later, the rep added that she got a confirmation that her friend had received the message, said the card would be processed today and might arrive as soon as Monday.
So if Chase does fix this that quickly, big ^ to them.