FlyerTalk Forums - View Single Post - Using SkyMiles on SkyTeam & Other Partners: The Discussion Thread
Old Feb 20, 2015 | 3:44 pm
  #563  
RealHJ
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Join Date: Sep 2009
Location: HNL
Programs: DL PM/1MM, BW DE (lifetime), HH DE, Marriott PE (lifetime), IHG PE, National Emerald Executive
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Originally Posted by LM225
Wow, tried 4 more times, 4th agent was able to book without hesitation.

I hope it's not always like this for you all
It is. You got off lucky. It took me 10s of hours over two months to book some VN flights before. Countless calls until a non-clueless agent knew what they were doing (DL doesn't believe in training its staff, or in QA), but then couldn't get VN even over long-sell and had to do some very convolluted manual process even more backwards than long-sell. Took a good two months to get the seats confirmed and ticketed and 10-20 hours in the whole process.

Generally, thougn, expect the ordeal of booking a 006 ticket to take about as lon gas the flying time of your flights (with the numerous escalations and often 3, 4, 5 agents all on at once trying to do routine things that with other airlines you can do online, such as booking flights, making required changes due to schedule changes/cancellations even of DL's own flights, etc.). If it's any less time than that, then you are very lucky!
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