Join Date: May 2002
Location: Pittsburgh
Programs: MR LT Titanium, AA LT PLT, UA SLV, Avis PreferredPlus, HH Gold, Hertz PC, National Executive, etc.
Posts: 31,650
I'd say you got a bad agent. Hang up and call/click again. It happens.
I don't think you can brand the complete communication channel based on one agent.