So... just completed 7 total nights in 2 rooms at an SPG property. A total of only 2 nights post. So, I get on with SPG Chat and this is how it goes...

Me: Hi. I just completed a stay. Total of 2 rooms for 7 nights. The stay just posted and they are only showing the final night for both rooms and thus only 2 nights of credit. Can you help me get this fixed?

James L.: Thank you for using SPG Platinum Click-to-Chat, my name is James.
I would be happy to look into this for you, today.
One moment please while I access your Starwood Preferred Guest membership.

James L.: Best Rate Guarantee rates are not eligible for Starpoints.
Me: since when?
James L.: One moment please.

James L.: I am reviewing the terms and conditions of BRG. Please stand by.
James L.: I apologize. The number of Starpoints to be awarded to Starwood Preferred Guest members will be based on the eligibility of the rate actually paid by you at checkout.
James L.: Please send a copy of your folios to [email protected]

Me: I am not having a problem with the starpoints given to me.

James L.: We will still need to review the folios to post the nights and stays. I apologize for the inconvenience.