I did, they didn't know what I was talking about so after a minute I just gave up.

Yeah, a chargeback can be done but chase just keeps reversing the original and inputting the correct charge a month later. The whole process takes months and leads to confusing statements. I once had a a DCC trans, chargeback, recharge, credit of recharge, and then re-recharge that never posted. All of this happening while months later and with the card not present except for the orig trans. lol.