Originally Posted by
ChicagoTravel84
How about this novel ideal. Instead of pretending to be an attorney, pretending to know which side UA or DOT will take, and instead of having a kindergarten-esque style sandbox fight over who is right or wrong in this situation, people post relevant information. Knowing if someone has heard anything DIRECTLY from UA or DOT, received any further word about their trip, or first-hand experienced whether this works or not (for people that booked tickets that are coming up soon) would be a lot more helpful than talking about ethics and who is really right or wrong. Everyone has an opinion, but nobody really cares for them.
I recently submitted a claim with the DOT about a booking that was cancelled by the OTA after it was ticketed. The OTA said the fare was a "mistake fare" and that they would not be able to honor it. It took about 4 weeks to get the issue resolved but once the DOT got hold of the case they asked the OTA to reinstate the reservation. I flew and everything turned out ok.
Regarding this case -- considering the large number of complaints - I don't expect a ruling anytime soon.