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Thread: Consolidated UA Damaged Baggage Issues
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Old Feb 19, 2015 | 2:35 pm
  #34  
Often1
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Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,253
Originally Posted by amartin1979
SFO baggage office had no similar bags available for replacement on Dec 31. It has been almost 7 weeks with no resolution. The bag is a 22" Travelpro Crew 8, I believe.

When Lufthansa damaged my bag, they promptly ordered a replacement and I was up and running again within a week. United's process is unacceptably convoluted and delayed.
Have you asked UA whether they will cover the cost of a replacement at this point. The sensible thing would be to find the price for a new one on Amazon, Ebags or the like, call UA, give the specific price and get approval (and a PNR note). If UA won't approve, you have a decision to make.
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