Originally Posted by
HHonorsRepresentative
As we are experiencing technical issues, you will not receive Bonus Points by changing your password at this time and you will still be required to change your password at a later date, when we have updates to share.
Erin, I know you're just the messenger, but that is a completely pathetic response. Let's think it through:
- Even if Hilton's system is having problems now, you know when people set up (or changed) their passwords & could easily go back later & credit the bonus.
- If, because of Hilton's own fumbling ineptitude, people who promptly set up/changed their PWs starting today as urged by Hilton do not get the bonus, what lesson are you teaching us all? Answer: basically, to ignore any similar future requests from Hilton. Do you really want to undermine whatever credibility/goodwill you have with customers who are, by definition, not only paying attention to your directives but actively trying to follow them?
The utter folly involved is mind-boggling.