Hello.

Can someone point me in the right direction of complain escalation as well?

Delta have now ignored me after promising an immediate response. This was 8 days ago they said they would reply rapidly.

I have emailed asking for an update but got nothing.

Delta assist on Twitter has just said to start my complaint again which I did but 3 days on and not a response.

All I want to know is the status of my complaint and reimbursement claim for the clothes I had to buy when my bags were lost for a few days.

Please and thanks.