Originally Posted by
westsidesvs
Yes, I agree Wollstonecraft. On International flights, especially from Asia, can you imagine the horror when the Cathay and JAL frequent flyers first experience the AA FAs? It's like night and day. It's like "Welcome to America!" I feel bad for the Asian PAX that have to experience the lack of customer service and dirty business class cabins on their AA flights.
Mine are mostly trans-Atlantic, half Y, half J. There really is a huge difference between the junior and senior crews. Worst was from ZRH in Y - disheveled surly crew who could not form a complete sentence (chicken or pasta), which reminds me of my #1 question/peeve to share with
CanWeTAAlk:
It feels very rude as a customer in any class to not be addressed in complete sentences. I get this in all cabins (although the chicken/pasta one annoys me the most) - "Drink?" etc. How hard is it to say "What can I get you?" or "What would you like to drink?" I always do my part to say "Please" and "Thank You" so it feels almost insulting to be addressed this way.
Are there any service standards for this?