Originally Posted by
wolf72
That's strange. When an australian tries to talk english to me, I generally don't really understand what he or she is saying because of that massive twang they have with their accent.
No such problems with Brits or Americans...very clear and understandable...
Must be an aussie thing.
Hell, even the kiwi's are easier to understand.
Agreed. However,to stay on the point of the 3rd Air Asia CS rep at the Australian telephone number..... perhaps the reason why I clearly understood the CS's English was that he had
no particular accent - and
if he did have a bit of an accent I could not tell which country he was from. It obviously was not "asian" and I did not detect a UK/Scottish/Irish accent, nor a "Texan twang".
speaking slowly and clearly helped me and him understand each other, I am sure.
It seems to me that if
any call center has English speakers as CS reps, these people
should be understood by anyone. I needed 3 calls to 3 different CS reps before I could clearly understand the rep and ...
No matter, the problem
has been solved for me and the CS rep's trouble shooting made him understand the real issue needed MORE than some boilerplate "scripted" response. No point in beating the accent issue over the head any further, and time to move on to other threads....
