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Old Feb 17, 2015 | 8:39 am
  #11  
ffsim
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Originally Posted by shaner82
I've been trying for over 2 days to get through to someone in order to upgrade to premium economy on my flight to Athens. I waited 2 hours on Saturday before finally hanging up. Yesterday I tried calling 10+ times at various times of the day and every single time it was busy. Yes, I got a busy signal.

I know they are busy with high call volume, but this is ridiculous. Bring in more agents or transfer calls to other offices that aren't as busy. Thank god I'm not dealing with a flight cancellation, I would be screwed.
You're right, it's totally unacceptable. As suggested above, try using an international number -- sometimes that helps.

I called OS the other day... I have no status with them, called the general line, and got through in about 6 minutes. AC's call centre hold times are atrocious compared to every other airline I've ever dealt with.
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