Originally Posted by tmac100

It IS my account that is the IT issue. I called the Australian customer service number 3 times and on the last time the CS fellow spent about 35 minutes with me trying to make it work. Finally he realized it was a serious IT issue when I successfully changed my password (again) and gave him authorization to try to log into my Big Shot account with that new password. No way could he do so. Yet, from his computer he could login to his own Big Shot account!

Now IT is trying to solve the problem with not being able to login to my account. Due to AirAsia having an internal webmail account they cannot send me notification of solving the problem - so if I cannot login tomorrow (12 hours from now) I will send a Skype call back to Australia to get info.

Oh, and I changed my password again after hanging up - this was at the request of the CS fellow - to prevent possible additional security issues.

Calling AirAsia in a country where there are natural English language speakers worked for me because we understood each other perfectly and didn't have to deal with unfamiliar accents.

Edit: FYI: IT fixed it in 24 hours. Now I can login without issue...