Hi all,

actually I rent a lot of cars but this is the first US rental when I have to pay a one way fee. Losing my "paying one way rental fee" virginity... Anyway.

I always read and thought that hertz charges one way fees by distance between cities. The catalogue of the ADAC ("German AAA") shows a chart where it is by distance, too.
The chart form the ADAC indicates:
old valid thur Apr. '15:
501 to 1500 miles -> $300
1501+ -> $500
new valid from May '15:
501 to 1500 miles -> $300
1501+ -> $750 (!!!)

Since nov. '14 I'm checking prices for my expected DEN - LAX rental in september. The one way fee was $300 which seemed to be correct because the distance is about 1,050 miles.
When we decided to place a reservation end of january the one way fee was $750 (plus tax and concession etc, in total about $940)!!!!

So I asked the German Hertz customer service and they told me that Hertz USA doesn't charge one way fees by distance but how many states are between the pick-up state and the drop-off state. This seems a little bit awkward to me?! Or is this really true?

So why did the system offered me $300 (which seems to be correct, the distanca DEN - LAX is about 1,050 miles) and now $750?!

The whole thing doesn't make much sense to me, because if the customer service is right, why didn't they offered me $500 but $300 in 2014?

I hope anyone here can help or explain this to me! This enormous one way fee nearly doubles the quote.

Sincerely,

Zmirnoff