Originally Posted by DaveInLA

I'm having trouble figuring out the pattern for when RB instantly approves the registration, and when they require us to call in to verify our identity. When I applied for my RB a couple months ago, it didn't approve me instantly and I had to call in. I had closed my BB about a week earlier and used a different email address. I purchased the card from a Target store, so the SSN and name should've matched what was entered in the store. I then bought a 3rd party RB for my mom's SSN and that one was approved instantly. My sister bought one from a 3rd party and that one was approved too. She bought one for my dad's SSN and now that one requires a call-in to verify. The only potential pattern I can think of is that for the instant approvals, we didn't enter in the DOB. Is that the determining factor?