Originally Posted by
1102skier
I concur I agreed to pay one-night penalty, but I didn't agree to pay that in the form of dollars and definitely not a specific dollar amount. Do you know why a property can't take the points and receive the same level of compensation from Marriott that they would have if I had stayed?
I've stayed calm in all conversations with customer care and am awaiting a call from the property manager.
Well, you
MIGHT have and argument if there is no mention of what the cancel penalty is when you made the booking.
No disrespect, but the only way I would take your side was if you were to re-produce the exact wording of the penalty when you are about to make the booking.
Absent that, as well as your refusal to make the name of the hotel known, I cannot credit your account because Marriott's website often is accurate, and it is likely that the cancel penalty was spelled out to you in $$$$.