Originally Posted by
username
This is got to be the worst loyalty program changeover in the world. No communication, dates missed, rules changed without notice and even retroactively. Maybe they are doing this purposely so we can't plan the use of the coupons? They either hate their customers or are just incompetent.
I have deleted the email they sent back in the fall about the changeover. I also have nothing posted to that Avis First site of 2015 activity.
Should we be changing our earning preference back to miles or something until they figure it out?
What are the details of the new program anyway? Like I said, I lost the email and forgot.
I've always really been happy with Avis over the years (except at ORD where they s*ck) but this is kind of bizarre...