Originally Posted by
farwest101
The guest should be believed unless and until such time the guest's story can be disproved. And IF it can't be disproved, then the hotel should assume it's correct and act accordingly.
So if you take OMAAT's story at face value, then his mother broke every travel safety rule in the book. Is it the theft the hotel's responsibility when a guest cannot follow Travel Safety 101? It's not like the room was broken into by force.
I think because he is such an influential blogger and has published his story, SPG is treating him with kid gloves. The W Barcelona and SPG owe him nothing in terms of compensation, but he'll get probably get at least 25k points (Cat 6 free night) for his trouble.
There's something that doesn't add up about this story, and I doubt we'll ever know what it is.
Originally Posted by
kokonutz
in the video he took of his mother lucky says he is 'trying very hard not to be angry with my mother.'
I have no idea why he made that video.