FlyerTalk Forums - View Single Post - A nice reply from the GM

Feb 12, 2015 | 7:06 am

#9

Mr. Vker

Join Date: Feb 2006

Location: Cockeysville, MD

Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat

Posts: 9,502

Quote:

Originally Posted by KRSW

Think about it -- these companies have NO idea what's working and what isn't unless people tell them. Focus groups and committees often get it wrong -- that's how we ended up with a Pontiac Aztek.

and "new" Coke