Originally Posted by iahphx

Actually, UA is doing a terrific job of dealing with this. You might not like the outcome, but they are moving VERY fast -- which is exactly what they should do if they're not going to honor the fare. Their reasoning makes perfect sense to me. They're pinning the blame on a third-party where, it would logically seem, most of the blame belongs.

If you read the comments in the UK newspaper stories, there's little sympathy for the folks who bought these tickets. That's not surprising given the facts here. Honestly, there would be ZERO sympathy except for the fact that most folks hate airlines (and, often, not unreasonably so). But being unhappy with the way UA has, in general, treated its customers isn't a terribly compelling argument that they should bend over backwards to help folks here who tried to exploit an obvious glitch in their reservation system.

Honestly, as long as they don't call us bad and evil people for buying these tickets, I have no problem with what they're doing.