Ok, had some other issues so I called Amtrak and talked with internet services. They are aware of the issue and the "response" was they are different systems and you can only call up the rez manually. They also said the two systems are scheduled to be merged later this year.

So today the only way to get your redemption eTicket is from the eMail or manually pull it up in the app. I can't even get it over the web.