Originally Posted by
wharvey
At the end of the day, if you insist on controlling all of the reservations then you risk the issues that happened in this case.
If you cannot trust others to do what they should do, you cannot blame Marriott for flagging the account when something that should not have happened does happen.
You got a very fast resolution... you lost no access to make reservations or "manage" your accounts, you just had to call in to do it.
Marriott is dealing with more than just one customer... and they do not work 24/7 in all departments.
At the end of the day, you received a prompt resolution to your issues... much quicker than the average customer would have... and, as we now see, it was a coworker that caused this issue initially... not Marriott.
+^^^
Lots of drama in the posts, follow up posts. At the end of the day, you and your co worker were at fault. The T&C were violated. You got it resolved quicker than anticipated.
All companies have audit procedures in place, for this very reason. They have no idea of your intention and/or if your account might have been hacked, hence the snail mail notification.
So MR is bad because they are enforcing the T&C and locking accounts until it's resolved? Hardly, they are protecting their interests and yours in the event the account was hacked.