FlyerTalk Forums - View Single Post - ARCHIVE: Long call wait / delay / hold times for AA phone lines

Feb 11, 2015, 8:13 am

#5

JY1024

Senior Moderator and Moderator: American AAdvantage & TravelBuzz

Join Date: Nov 2007

Location: BOS

Programs: AA EXP, Marriott Titanium

Posts: 10,417

We've created a 2014+ consolidated thread to discuss long wait times for the AA call centers. We see these threads pop-up pretty often when there are issues such as weather, union action, natural disasters, and IT failures.

We've also created a related thread for general issues with the AA phone/voice recognition system here: http://www.flyertalk.com/forum/ameri...solidated.html

Thanks.

/Moderator