FlyerTalk Forums - View Single Post - What would you change about the consumer cards?
Old Feb 11, 2015, 7:44 am
  #8  
mia
Moderator
 
Join Date: Jun 2003
Location: Miami, Mpls & London
Programs: AA & Marriott Perpetual Platinum; DL & HH Gold
Posts: 48,958
I think they also need a mobile app to manage the account. Harris Bank has such an app, it ought to be straightforward to adapt it to include Diners Club cards.

Originally Posted by tmiw
...ATM PIN changes would actually be okay with me if we didn't have to call DC first. Though I guess it makes sense since you wouldn't necessarily need to know the old PIN.
I think this is an infrastructure problem. In the UK all bank owned ATM's have a Change PIN menu option, and you do not need to use your own bank's ATM to make the change. We don't have (m)any ATMs in the USA with that capability. I think BMO has devised a satisfactory workaround. How often do you change your PIN? We change ours once per card.

Originally Posted by joanna j
I believe that for $300 fee i should be able to bring my child to a Lounge.
Agreed. The $300 Elite card should offer free cards for Authorized Users, and the lounge access should include immediate family or two guests.
mia is offline