I have stayed at more hotels since I joined FT and I have experienced both bad and good hotels. If the hotel failed/exceed my expectation I'll write to corporate to let them know what they have done wrong/right.
Recently I wrote to the corporate to let them know about my stay at TPS St. George and I met a wonderful FDC there. I did it because I want everyone to know they have done a good job.
Here's a reply from the GM：
Thank you for your recent stay with us at the TownePlace Suites St. George, Utah. Thank you so much for the kind letter you wrote about Casey Olsen and the details of your stay. It is very rare to get positive feedback from our guests. We typically will get emails that revolve around a problem the guest had or something of that nature. It is very refreshing to get this kind of letter and please know that I will share your letter with Casey as well as the rest of the staff to show his example of great customer service. I am sure it will make his entire week to read all the nice things you had to say.
Thank you once again for the time you took to write this nice letter and if you are ever in our area again, we would love to have you with us.
Regards,
RUSSELL B. CLOVE -- GENERAL MANAGER
I realised that most people write when they are not happy with something - why not also write a small thank you note when you are happy with something. These little feedback let the GM knows that he/she is doing the right thing - and in this case - what a wonderful team he has.
So if you have a little time to spare, let Marriott knows that you are treated well.