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Thread: ARCHIVE: Long call wait / delay / hold times for AA phone lines
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Old Feb 10, 2015, 11:17 pm
  #1  
dclocation
 
Join Date: Dec 2010
Programs: AA EXP, UA 1P, Marriott Platinum, SPG Platinum, Avis First
Posts: 44
ARCHIVE: Long call wait / delay / hold times for AA phone lines
I found that the hold time for EXP desk is getting insanely long recently. Anybody experienced the same? Last week, I made two calls and was told the wait time was 45min - 1 hour. I am making a call now and I have been waiting for 15 min already. It's 12:15am CST - so it means nobody is at work?

I value the EXP Desk service to be one of the most important perks for EXP. Very disappointed with the recent experience with the EXP Desk...

This is the archive thread of “Long call wait / delay / hold times for AA phone lines (master thread). For the current thread see

Long call wait / delay / hold times for AA phone lines (master thread)

Last edited by JDiver; Mar 16, 2020 at 9:24 pm Reason: Add moderator note
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