Originally Posted by
PilotTobe
OP: I feel your pain! I attempted twitter, AC customer relations, phone...After keep escalating my email all Iwas left with was a 5% off.
I would have much preferred some 2016 upgrade credits, a 200$ travel voucher, or even 10,000AE points.

But didn't you say in your other
thread on this topic that they upped the discount to 10% after you escalated?