AA has been pretty good to recognize me everytime I fly with them, except giving me 3 check baggage. I was fined $150 and even escalation to AA customer service center was no help. Yeah yeah, many flyertalk people in AA forum say AA is wrong, but tell that to my bank account that's $150 less, and I've escalated all the way to AA head quarters Customer Service specialist to no avail. They insist this is CX specific benefit so AA does not honor it.