FlyerTalk Forums - View Single Post - Is Alitalia an airline or a joke? Call center claims I should call KE
Old Feb 10, 2015, 2:26 pm
  #14  
raistlin
 
Join Date: Feb 2010
Location: Italy
Programs: ITA Executive for life; AZ CFP "per sempre" (ST E+); LH SEN; BA Bronze
Posts: 1,948
Originally Posted by rj123456
Could you please explain to us unwashed masses how Skyteam works?
My pleasure. But have a shower first :-)

Anyway, when the agent (and I am SURE you found plenty of incompetent ones!) looks at the availability, first he sees different availability depending on how he looks at the segments. You need to find one smart agent who looks at each segment according to the operating carrier.

Then, even if the itinerary shows availability and the agent is able to put it on hold, they can switch to a different system and request to each Skyteam partner to confirm that availability.

Skyteam partners then CAN DENY AVAILABILITY to other partners even if the leg is available to their own frequent flyers, this is ALWAYS true. AF did this to me multiple times when trying to book them with AZ miles, for instance.

This is why what you see on airline A is one thing, what you see on expertflyer another thing, what the operator of airline B sees as available might be a third different thing, and even then finalizing the booking requires stars to be aligned right.
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